HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Due to the current COVID-19 restrictions, you may experience some slight delays with parcel delivery.
Australian shipping times:
- Free and Registered shipping will generally take 2-5 business days after the date of dispatch, depending on location of final destination*
- Express Post will generally take 1-2 business days delivery after the date of dispatch, depending on location of final destination.
NOTE: EXPRESS POST IS NOT CURRENTLY AVAILABLE THROUGH AUSTRALIA POST DUE TO COVID-19 RESTRICTIONS.
International Shipping times:
- Registered shipping generally takes 3-10 business days after the date of dispatch, depending on location of final destination*
- Express Shipping will generally take 3-7 business days delivery after the date of dispatch, depending on location of final destination*
* Postage times are an estimate only, they also do not allow for public holidays or high volume periods. Example: Easter, Christmas and New Year.
* Please note the above shipping times apply from the day that your order is shipped, NOT the day that you order.
DO I RECEIVE A TRACKING NUMBER WITH MY ORDER?
- Within Australia, all postage methods receive a separate email with your tracking information. This will be sent after your shipping confirmation email.
- For International orders, only the following countries are able to receive a tracking number:
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New Zealand
China
Hong Kong
Malaysia
Singapore
South Korea
USA
Canada
France
Germany
Ireland
Netherlands
Spain
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Sweden
UK
Belgium
Croatia
Denmark
Estonia
Hungary
Malta
Poland
Portugal
Slovenia
Israel
Lithuania
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WHEN WILL MY ORDER BE DISPATCHED?
- We carry stock of all items, so can generally dispatch orders within 24-48 hours of placement.
- If there is an item that is currently out of stock, we will message you and advise the wait time until dispatch.
CAN I HAVE MY ORDER EXPRESS POST?
NOTE: EXPRESS POST IS NOT CURRENTLY AVAILABLE THROUGH AUSTRALIA POST DUE TO COVID-19 RESTRICTIONS.
- Yes, we offer tracked and express shipping worldwide. Additional charges may be incurred.
PRICES & PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST.
(Prices are subject to change without notice.)
You must pay the Order Amount by credit card at the time of submitting the Order. Elementary Skin Care accepts Visa, Mastercard or Paypal.
REFUNDS & RETURNSOnly items purchased on the Elementary website can be returned to elementaryskincare.com.au for refund or exchange. Items purchased through a retail outlet or specialty retailer or elsewhere must be returned to their original point of purchase. Should you make an error when ordering online, please contact us immediately and we will gladly modify your order to reflect the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
