Privacy policy
Elementary Skin Care (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how you can contact us about it.
1. INFORMATION WE COLLECT
When you visit our website or place an order, we may collect:
• Contact details — name, email address, phone number, shipping and billing address
• Order information — products purchased, order value, payment method (we do not store full card numbers — this is handled securely by our payment providers)
• Account information — if you create a customer account, your login details and order history
• Marketing preferences — if you subscribe to our newsletter or opt in to marketing communications
• Technical information — IP address, browser type, and browsing behaviour on our site, collected automatically via cookies and similar technologies
2. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfil your orders, including shipping and customer service
• Communicate with you about your order (confirmations, shipping updates, support)
• Send marketing communications, only if you’ve opted in — you can unsubscribe at any time
• Improve our website, products, and customer experience
• Meet our legal and tax obligations
3. SHARING YOUR INFORMATION
We do not sell your personal information. We share information only with:
• Service providers who help us run our business — our ecommerce platform (Shopify), payment processors (e.g. Shopify Payments, PayPal), and shipping carriers — solely to the extent needed to deliver our service
• Legal or regulatory bodies, if required by law
4. INTERNATIONAL CUSTOMERS
We ship internationally. If you’re ordering from outside Australia, your information will be processed in Australia and may be transferred to service providers located in other countries (for example, our platform and payment providers). We take reasonable steps to ensure your information is protected wherever it is processed.
5. COOKIES
Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.
6. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including relying on the security measures built into our ecommerce and payment platforms.
7. HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and reporting requirements.
8. YOUR RIGHTS
You can ask us to:
• Access the personal information we hold about you
• Correct any inaccurate information
• Delete your information, subject to our legal obligations (e.g. tax records)
• Unsubscribe from marketing communications at any time
To make a request, contact us using the details below.
9. CHANGES TO THIS POLICY
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent version.
10. CONTACT US
If you have any questions about this policy or how we handle your personal information, contact us at:
Elementary Skin Care
[shop@elementaryskincare.com.au]
Templestowe Lower, Victoria, Australia