Shipping policy

All orders are handmade and shipped directly from our studio in Templestowe Lower, Victoria. Here's what to expect once you place an order.

1. DISPATCH TIMES

•      We generally carry stock of all items, so we can generally dispatch orders within 24–48 hours of purchase

•      If an item you've ordered is temporarily out of stock, we'll message you directly with an updated timeframe before dispatch

•      Orders are not dispatched, and dispatch timeframes do not begin, on weekends or Victorian public holidays

2. DELIVERY TIMEFRAMES

Estimated delivery times below are counted from the day your order is dispatched (not the day you place your order), and are a guide only — actual delivery depends on your location and the courier network.

Within Australia

•      Standard (free/registered) shipping — generally 2–5 business days after dispatch, depending on your location

•      Express Post — generally 1–2 business days after dispatch, depending on your location

International

•      Registered shipping — generally 3–10 business days after dispatch, depending on destination

•      Express shipping — generally 3–7 business days after dispatch, depending on destination

Estimates don't include public holidays or high-volume periods (e.g. Christmas, New Year, Easter), which can add to delivery times. This is outside our control once a parcel leaves our studio.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on your order size and delivery destination. Express Post is available for both domestic and international orders at an additional cost, shown at checkout.

4. ORDER TRACKING

•      Australian orders: a tracking number is emailed separately, after your shipping confirmation email

•      International orders: tracking is available for a set list of countries — if tracking isn't available for your country, you'll still receive a shipping confirmation, but won't be able to track the parcel in transit

5. CUSTOMS, DUTIES AND TAXES (international orders)

International orders may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost, as they vary by destination.

6. ADDRESS ACCURACY

Please double-check your shipping address at checkout.
We're not able to redirect a parcel once it has been dispatched, and we're not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error shortly after ordering, contact us immediately and we'll do our best to update it before dispatch.

7. LOST OR DELAYED PARCELS

If your order hasn't arrived within the estimated timeframe, please contact us and we'll look into it with the courier on your behalf. For international orders without tracking, please allow a little extra time before reaching out, as delivery estimates are less precise.

8. LOCAL PICKUP

If you'd prefer to collect your order in person, we offer Click-and-Collect by appointment from our home store in Templestowe Lower, Victoria.
Select this option at checkout or contact us to arrange a time.

9. CONTACT US

If you have any questions about shipping or an order in transit, contact us at:

Elementary Skin Care

[shop@elementaryskincare.com.au]

Templestowe Lower, Victoria, Australia